I connected to the charging point and was asked to present my bank card, but I received an error message. The charging cable wouldn’t release from the machine. I contacted the support team and was told to expect a call or email, but after 22 hours, I still hadn’t heard back. A representative advised me to call roadside recovery, which seemed inappropriate since it was the machine’s fault. Eventually, I was contacted by a customer manager who assured me they would review my calls and make necessary changes. He explained the situation and promised to return my cable or provide a new one, along with two complimentary charges as a goodwill gesture. After further communication, I feel more confident in the company's commitment to customer service and will be looking for their stations in the future.
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We’re Be.EV – the fastest growing public electric vehicle charging network in the UK.
Born in the North and powering the Nation – our mission is simple; to make public EV charging simple, reliable and available to everyone.
With a growing network of over 700 electric vehicle charge points across more than 200 locations, we offer the right charging speeds in the right places - along busy routes, at popular destinations, and right in the heart of your communities.
Whether it’s a quick pit stop whilst shopping or a recharged battery after a long day’s work - we provide drivers access to fast, rapid and ultra-rapid charging solutions where they need them most.
Alternatively, we offer attractive revenue models for property owners and landlords who require EV charging solutions at their locations. Working closely with our team of experts, you can unlock a new revenue stream with market leading EV infrastructure, all at zero cost to you.
Majority owned by Octopus Energy Generation and backed by NatWest and KfW, we’re committed to building a network fit for today and tomorrow.See more
