STAY AWAY FROM THIS COMPANY!! I wish I could give them zero stars. One star is too good for them. In 2022, I registered for an annual subscription of £115. However, upon logging into my account, I discovered that my subscription was not working. I reached out to the company via phone, but they claimed that I did not have a subscription and could not locate my account, which was why I was unable to access the service. They requested proof of payment via email, and I provided evidence from my bank showing that they had withdrawn money from my account for the annual subscription. Despite this, they continued to assert that my subscription could not be found. They mentioned that their corporate team would contact me, but I never received any communication from them. Despite sending them multiple emails, I did not receive a response. In the end, I paid £115 for a subscription that I NEVER used, resulting in a complete waste of money.Fast forward to August 10th, 2023, and they have once again deducted an annual subscription fee . This time to the amount of £179 from my account. This is the same company that originally claimed I did not have a subscription. How did they acquire my bank details to withdraw money from my account if I am not registered with them? They automatically renewed last year's subscription (which I never used) - the same subscription they previously stated I did not have. How is it possible to automatically renew a non-existent subscription? Furthermore, they failed to send any notification email regarding the subscription. There was no contact whatsoever. I know they have my email address because they previously sent me a frivolous email informing me that my coach had changed. So they can send me silly email but can’t refund my £115? It is important to note that I have never used their service as they claim I did not have a subscription. I paid £115 for something I never used and based on my experience, I never will use them again. I would strongly discourage anyone from using their services.I have filed a dispute with my bank, and they have blocked any further payments from this company.The nasty trick that this company plays is that they deduct the subscription fee without providing any email confirmation or receipt for the transaction. When it is brought to their attention that a payment has been made for a subscription, they request a confirmation email or receipt that they claim they would have sent that clearly show the payment was made. How can I provide something they have never sent? The only proof available is the bank statement, which clearly indicated that they withdrew the money from my account. What further evidence does this company require? They are truly awful! They should feel ashamed of themselves! PLEASE AVOID THIS COMPANY AT ALL COSTS. THEY BRING NOTHING BUT TROUBLE AND A LOSS OF YOUR HARD EARNED MONEY!!Update 28/08/2023: The bank refunded my money less than a week after I wrote this review. They agreed that the money taken by the company was unauthorised. They have said they will try to recover the funds from the company. I have also just read the deliberately obtuse response from this company taking zero accountability for their actions and saying a whole bunch of nothing. They claim they’re unable to locate my account? Yet they’re obviously able to locate my bank details!! Judging by my bank refunding me for this unauthorised transaction they also seem to think so. After all there is clear evidence that Bodi took money from my account through an unauthorised subscription. Bodi please let the readers know that I paid for a subscription (£115) that you claimed I didn’t. This is the same subscription (£179) that you renewed this year without my permission. Yet you’re still unable to locate my account. Thankfully I have received a refund from my bank for the £179 as they agree with my version of events. But I still lost out on £115 from last year as I wasted time trying to contact this company so the period where I could claim a refund from the bank has now expired and this company will never refund me as they continue to claim they’re unable to locate my account!! STAY AWAY FROM THIS UNTRUSTWORTHY COMPANY!!
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