Review Time
This company relies on auto-renewal traps and then hides behind rigid policies to keep your money.
My membership renewed automatically without my knowledge. I noticed the charge within two days, contacted them immediately, and requested cancellation and a refund. I have not used the service at all since the renewal. None. Zero usage.
Their response? A flat refusal.
They claim a reminder email was sent (convenient), and use that as justification to keep money for an unused service. This isn’t customer service — it’s a cash grab. Any company that genuinely cared about customers would issue a refund without hesitation in this situation. Instead, they chose to nickel-and-dime a loyal customer.
This experience made it very clear: once they have your payment details, they’re more interested in enforcing fine print than doing what’s fair or reasonable. Loyalty means nothing to them.
If you sign up, watch your billing like a hawk. If an auto-renewal slips through, don’t expect flexibility, understanding, or basic decency. Plenty of companies offer similar services without resorting to these greedy, anti-customer practices.
I feel that I've been wronged by this service, having lost $895. I cancelled my subscription back in 2021, yet they unlawfully reinstated it and have continued to bill me without my consent or any notification for five years. I attempted to reach out through their chat support (which doesn't allow direct communication with a representative) and filled out an online form. They informed me that they couldn't assist because I was outside their timeframe. This has been the most frustrating experience with any company I've encountered. It's unbelievable that they haven't faced consequences. I believe we need to pursue a class action lawsuit.
This company engages in questionable practices by automatically enrolling customers in autorenewal. If you overlook their notification email and are charged for a renewal despite not having used their service in over a year, they refuse to issue a refund. Not only do you end up paying for an unused initial subscription, but you also pay for another year without any benefit, as refunds are not an option. It’s a concerning business model that relies on customers forgetting their subscriptions and charging them for nothing. Definitely not an ethical company.
This app seems great, but I encountered an issue where I was charged directly to my credit card with no way to resolve the situation with the company for a refund. If you're a user, make sure to remove your credit card details from their platform after any purchase, as they may charge you without any agreement. Be cautious!
The app is decent, but be warned—you might find yourself scammed with unexpected charges to your credit card, and the company offers little hope for refunds. If you’re a customer, consider removing your credit card information immediately after any purchase, as they will charge you despite any agreements.
As a long-time member, I enjoyed some of the instructors, but my financial situation changed due to health issues. I received a vague email about my membership renewal and was charged £179 without proper notification. My appeal was met with automated messages, and after going through a formal process, I was still denied. It's deceitful and disappointing.
I've never encountered such terrible customer service. It feels like they’ve taken $700 from my family since 2022, despite my attempts to cancel. I was hospitalized during the renewal email notification, and my spouse received a charge alert shortly after. I explained my situation, but the company remains unresponsive and refuses to refund me. They lack human contact, making it impossible to resolve issues. If they truly cared, they would consider health circumstances. I will be disputing this charge as it has negatively impacted my health further.
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