This company relies on auto-renewal traps and then hides behind rigid policies to keep your money.
My membership renewed automatically without my knowledge. I noticed the charge within two days, contacted them immediately, and requested cancellation and a refund. I have not used the service at all since the renewal. None. Zero usage.
Their response? A flat refusal.
They claim a reminder email was sent (convenient), and use that as justification to keep money for an unused service. This isn’t customer service — it’s a cash grab. Any company that genuinely cared about customers would issue a refund without hesitation in this situation. Instead, they chose to nickel-and-dime a loyal customer.
This experience made it very clear: once they have your payment details, they’re more interested in enforcing fine print than doing what’s fair or reasonable. Loyalty means nothing to them.
If you sign up, watch your billing like a hawk. If an auto-renewal slips through, don’t expect flexibility, understanding, or basic decency. Plenty of companies offer similar services without resorting to these greedy, anti-customer practices.
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