I was eager to love this curling iron, marketed as salon-quality with a premium price. Unfortunately, it malfunctioned shortly after the one-year mark, and the company's response was merely: 'Sorry, here’s $20 toward another purchase.' There were no repair options, no replacement parts, and no accountability. It feels like once you're out of the limited warranty, you're on your own, even if the product clearly failed. It’s disheartening to see influencers receiving free tools and top support while paying customers are left with overpriced products and a coupon. I won't purchase again; I prefer to invest in a brand that stands behind its products and values all customers, not just those with a following.
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