Everything began positively when my order was dispatched on the same day. However, after that, there were no updates. After a couple of weeks, I reached out to the company, only to find out they only communicate via email. I contacted customer service and was informed that since it had been dispatched, it was my responsibility to check with the courier about its whereabouts. I reminded them that my agreement was with the company, so it was their duty to inform me about my product's status. In reply, they claimed it had already been delivered and suggested I contact the courier again. Thankfully, the courier's tracking indicated they were still waiting to receive it, which I provided as proof. Eventually, the company did offer a full refund, but only after I challenged them three times!
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