I preordered in October with a shipping date of November 1st-30th. After no updates, I emailed them. It took over a week and multiple emails to get a response. They claimed to have emailed me, but I received nothing, and my ship date was pushed to March! During the conversation, I suddenly received all the emails at once. Seven months for hair product production? I ultimately canceled my order and expressed my frustration about the lack of communication. Mistakes happen, but a week to respond to existing customers is unacceptable.
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