Review Time
My claim was made stress free due to the regular progress updates via email from my claims handler Violeta. All I had to do was fill out my claim form and email it along with my proof of claim and Violeta did the rest. I couldn't be more happy with the service she provided.
I had a letter sent to me regarding my direct debit which must have been a technical error. I called up and spoke to a really lovely lady called Sherry (Davis). She was so kind and helpful and was honestly a joy to speak with. She helped me set up my online account and sent me an email with the information I needed immediately so I was able to access my policy to read all my documents. I wasn’t sure how to set up my online account so Sherry talked me through the whole process and sent me a link. She was such an upbeat person and had such a positive vibe about her. I hope all your customer service agents are like her as she’s an absolute credit to your company! Thank you ☺️
Beagle Street - and particuarly Lisa - have been absolutely amazing in dealing with a critical illness cover claim. The communication has been exceptionally proactive, making a very stressful time much more manageable. I am very grateful for how quickly the claim was resolved and that Lisa has been so thorough in helping me.
Awful. Dreadful communication/customer service. I missed a key health detail about my brother and wanted this to be added to the policy details. I called them once, was told they would get back in touch when the underwriters had done their calculations. One missed phone call - nothing further. 3 months later tried phoning them again, they seemed to have no record of it and started the process again, told they would be in touch, no phone call. Email sent to them, not answered after a week. Avoid.
My claim was made stress free due to the regular progress updates via email from my claims handler Violeta. All I had to do was fill out my claim form and email it along with my proof of claim and Violeta did the rest. I couldn't be more happy with the service she provided.
Having been involved in sorting out the estate of my recently departed brother in law, I can state that when I made contact with Beagle Street to discuss the insurance claim, I was lucky enough to be put through to Violetta. Throughout the process of obtaining doctors reports etc Violetta kept me informed & up to date with progress. Although sorting out a loved ones estate isn’t pleasant Violetta did help to make the process easier because of her warm & accomodating manner.Beagle Street can be proud of how good their service was.
We took our life insurance 10 years ago, because we had to, for our mortgage.With it came critical illness cover. I never thought for a moment that we’d need to claim on it. In fact, I always thought that insurance was a bit of a scam, peace of mind while you don’t need it, but when you do, they find a way to avoid paying out.My experience with Beagle Street and our claim handler, Violeta, could not have been further from this idea. When my wife received her cancer diagnosis Violeta was kind, compassionate and supportive. The claim process was relatively straightforward and the whole claim was resolved in a couple of weeks.I can’t thank Violeta and the teamBehind the scenes enough for their help.Highly recommended.
I recently made a Critical Illness claim and spoke with Violeta, who honestly made the whole thing so much easier. She was warm, patient, and never rushed me. She let me talk things through in my own time, which really helped because the whole diagnosis process has been long and confusing. I had to provide medical evidence and contact details for my GP and hospital, which is totally normal, and the only waiting around was for them to send the info back to Beagle Street. Throughout all of it, I was kept updated. I never had to chase or wonder what was happening. When my claim was approved, Violeta called me again to go through everything. She explained it all clearly, in simple terms, and was just as kind and easy to talk to as she was on day one. I felt comfortable and genuinely supported from start to finish. A stressful situation was made so much better thanks to her.
After the sudden death of my husband I called to see what I needed to do, an agent called Violeta answered and was amazing. She showed nothing but empathy and kindness, helped me fill in the claims forms over the phone, she kept me updated every step of the way and I couldn't have been more grateful.I have found Beagle Street to be so easy to make a claim especially when you need help the most.
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Beagle Street are a dedicated life insurance provider; our primary care is protecting you and your loved ones. We promise your premiums will never increase, regardless of age or changes to health.
We’re here to help you through every step; whether that’s guiding you through the application process, helping you dot all the I’s and cross all the T’s, making changes to your policy details as life evolves or supporting those that matter most to you after you have gone. Whatever you need, you’ll only ever speak to us.
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