I ordered a Varia VS4 from Bean Bros because their website showed it as in stock and even available for pickup.
After a week with no shipping update, they finally admitted the item was not in stock due to shipment delays
At that point, I requested cancellation and a full refund. I repeated this request multiple times.
Instead of processing the refund, they created a UPS shipping label and then claimed the order had “already been shipped”
— despite the fact that the label was generated after I had requested cancellation.
Creating a label is not the same as shipping an item.
This experience was frustrating for three reasons:
The product was listed as in stock when it was not.
Communication was vague and repetitive rather than transparent.
My cancellation request was ignored multiple times.
Delays happen. That’s understandable. But listing unavailable stock and then refusing to cancel when asked is not acceptable.
I would strongly advise others to double-check availability before ordering and be cautious if timing matters.
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