Shockingly bad service.
I ordered well in advance for Mothers Day leaving 5 working days, using their promotion. I did not receive an update on the order. 5 days later I email asking for an update to find the plants were not available so they did not dispatch. Absolutely rubbish customer service, lots of apologise but no gesture of goodwill around delivery,
I ordered two plants for both sets of mothers and some plants for myself. Whilst in communication with them they dispatched the plants for myself and cancelled the two plants. This was before I could cancel the entire order. So I ended up paying for postage for plants I can buy from any supermarket. Then when I asked to return the items, they said the cost will be £6.
Not to mention both sets of Mothers got nothing for Mother’s Day as I was unable to get something suitable in time.
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