I am quite let down as a repeat customer. I bought a second pair of barefoot shoes, but they didn’t fit, even though they were the same size as my first pair. The exchange process is frustrating, as they don’t offer a larger size. I have reached out to the support team multiple times, but it seems no one is truly reviewing my messages. The shoes are costly, and the service is lacking. I would suggest trying another brand. They invest heavily in marketing but neglect customer service, which is disappointing.
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