I ordered contacts on February 10 and paid extra for express shipping (5–9 business days). As the delivery window approached, there was still no tracking or shipping update. When I contacted customer service, I received the same copy-paste response twice with no real information.
After mentioning a refund, they suddenly provided tracking, but it only shows “label created” / “info received.” After almost a week now I contacted Gofo Express directly, and they confirmed the package has not reached their facility yet, meaning it hasn’t actually been handed over. Very disappointing communication and misleading shipping expectations, especially after paying for express. My order number: US121503
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