This is clearly a drop shipping operation being run in China. I bought a product back in Nov which arrived to the UK after almost a month.While the product wasn't bad, the size was not the right fit for me. Informed them of it and we agreed to exchange it. They make the customer pay for shipping for all returns. Since it was a UK address, the shipping did not hurt.However, almost 1 month since I sent the product back, a certain Bethany keeps coming back to me with a template reply: Your order is not in our return list yet. This means your return will still undergo inspection and clearance. This process may take up to 10 business days after delivery.I fail to understand how a jacket that was tried on for like 1 minute, with all tags intact has taken more than 10 business days in 'inspection'. Not to mention, we're way past the 10 business days promise now. Avoid at all costs. There are much better brands out there offering superior quality and hassle-free returns/exchanges.
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