Review Time
I usually don’t write negative reviews, but my experience with this company has been awful. I ordered three items:
One item I wanted to return. On the product page, it clearly stated returns are possible within 14 days, so I assumed I could return it. Only later did they hide in the T&Cs that it was a “final sale” item—very sneaky and misleading.
Two bags: one was later cancelled due to being out of stock, and the other is still missing.
I have lost money and the way they handle customers is unacceptable. Completely unprofessional and disappointing.
Don’t do it! It will cost you a lot of patience… it takes months before you receive it… and when you finally do, the sizes aren’t correct. It’s probably all made in China and the order is only sent after you’ve paid. And if you then say that the size isn’t right, you can return it and wait for your money… for a very long time.
I usually don’t write negative reviews, but my experience with this company has been awful. I ordered three items:One item I wanted to return. On the product page, it clearly stated returns are possible within 14 days, so I assumed I could return it. Only later did they hide in the T&Cs that it was a “final sale” item—very sneaky and misleading.Two bags: one was later cancelled due to being out of stock, and the other is still missing.I have lost money and the way they handle customers is unacceptable. Completely unprofessional and disappointing.
This is clearly a drop shipping operation being run in China. I bought a product back in Nov which arrived to the UK after almost a month.While the product wasn't bad, the size was not the right fit for me. Informed them of it and we agreed to exchange it. They make the customer pay for shipping for all returns. Since it was a UK address, the shipping did not hurt.However, almost 1 month since I sent the product back, a certain Bethany keeps coming back to me with a template reply: Your order is not in our return list yet. This means your return will still undergo inspection and clearance. This process may take up to 10 business days after delivery.I fail to understand how a jacket that was tried on for like 1 minute, with all tags intact has taken more than 10 business days in 'inspection'. Not to mention, we're way past the 10 business days promise now. Avoid at all costs. There are much better brands out there offering superior quality and hassle-free returns/exchanges.
Do NOT buy from this company – it is a scam. I purchased the bomber jacket from here in the sale, it took weeks to arrive and when I reached out to cancel the order, I suddenly received a tracking number saying this was being sent from China. The shop is pitched as a London based org but is clearly exploitative. When the item finally did arrive, it was so poorly made that the zip didn't go up and you couldn't fit your arm through one of the holes. I followed up with the team to sort a refund – they became less and less responsive each time offering to 'help' but providing no returns information. Eventually they stopped replying, and I've now had to follow up and get the money back from my bank. Not only is the service appalling but this is a fraudulent company. Do not purchase from here – you will regret it as I have!
They shipped a product after more than 2 months. One shirt was damaged and the and other products was the wrong one…but even more after 3 months of chatting i still didnt receive support or refund, cause they dont even answer! Do yourself a favour a buy from another place
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