I was charged for an automatic renewal of my Beautiful.ai subscription without receiving any prior email notification. This is not compliant with EU consumer protection laws, which require clear information before any renewal.I immediately contacted support to request a refund, but was told that it was too late because of a 24-hour refund policy. Such a policy is unreasonable when the customer is never informed that a renewal is coming.This lack of transparency and refusal to take responsibility does not match the image of a professional company. I strongly advise future customers to be careful and to check their billing settings closely, as renewals seem to occur silently.If Beautiful.ai wants to maintain trust among European users, they should comply with EU regulations and handle refund requests more fairly.
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