I cancelled my free trial with the service BEFORE it concluded, and my account even indicated that I reverted to a Free plan. However, I was still charged SGD $193.15 (for a year's subscription) the following day. When I reached out to the support team, they informed me that I should have contacted them within 24 hours of being billed — a policy that was never communicated during sign-up, in the trial terms, or on the cancellation page. How can users adhere to a rule that was never disclosed? Instead of recognizing their billing mistake, the support team merely reiterated this undisclosed requirement and offered no assistance. This experience feels deceptive, unjust, and frankly, unethical for a company promoting a “free trial.” Potential users should exercise caution before sharing their payment details with this service.
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