I ordered the Laneige Lip Glowy Balm from Beauty Amora, and it arrived in an unacceptable condition. The box was clearly tampered with, the tuck tab was torn off, and there was no hygiene seal on the product. If the box hadnt been tampered with this would be less of an issue as i know laneige are not in the havit of wrapping their products in plastic. But as the box had been clearly damaged by a finger going in and bending the carboard and ripping off the top lod, this makes the product unsafe to use, as it had clearly been opened before it reached me.
Despite providing multiple photos showing the damage, Beauty Amora only offered a 10% discount coupon as an apology and refused to provide a replacement or refund. Their customer service repeatedly requested unnecessary photos of the shipping box that I had already discarded, ignoring the obvious hygiene and safety issue.
This experience was frustrating, time-consuming, and concerning for a product that is intended for personal use. I would not recommend purchasing from this company.
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