Review Time
I've shopped with the company before without issues, but my latest order never arrived. Tracking shows it hasn't left their warehouse. I've contacted them multiple times and received the same scripted response, with no offer for a refund or to resend the mishandled product. They claim to be investigating, but there's been no progress.
Avoid buying from this company. I've been very disappointed. My parcel was left outside in direct heat, and despite my concerns about heat-sensitive products, no meaningful action was taken. Communication was poor, and responses were slow and unhelpful. I had left clear delivery instructions, but the package was left in direct sunlight. When I opened it, the products were extremely hot and unusable. I've purchased skincare in Australia before without issues from other retailers. I recommend choosing a different option.
They mislead customers. They don't have a local warehouse; everything ships from overseas, which explains the long delivery times. The tracking links are useless. They claim your package has shipped, but tracking shows only 'label created.' After five days, my parcel still hasn't shipped. Complaints lead to generic email responses. I strongly advise against using this company!
I wanted to share my positive experience after placing an order despite seeing the negative reviews. I ordered on a Friday and received my package the following Monday. I paid for insured express shipping and found a discount code online. Overall, it was a great experience with fast shipping to NSW, and I would definitely order again.
I felt it necessary to write a positive review since many here are negative. My experience has been consistently fast delivery and order fulfillment. This is likely because they have a warehouse in Australia, not just shipping from overseas. I order face masks regularly and always receive them within a week.
I've previously shopped with the company without any issues, but my latest order hasn't arrived. The tracking info indicates it never left their warehouse. I've emailed them numerous times and keep getting the same scripted response, with no offer for a refund or to send the product they mishandled. They just say they are investigating, but there's been no progress.
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