I am very disappointed with how my order has been handled, as it is now marked as lost in transit. The main issue is the lack of proactive resolution and poor customer service. The parcel was sent out but has been stalled since early December, with no successful delivery attempts. When I reached out, I received generic and unhelpful responses, with no solutions provided. I am leaving the country soon and cannot receive the items, which were meant to be time-sensitive gifts. This level of service is completely unacceptable, and I demand immediate resolution for a full refund.
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BEAUTY BAY's mantra is to share our beauty obsessions with the world. We started out in 1999 as a fragrance retailer before expanding into skincare and cosmetics, introducing some of the big names in beauty to the UK, and establishing ourselves as a key player in the industry. In 2018 we launched our own beauty brand, By BEAUTY BAY, a growing selection of high-quality, affordable, and cruelty-free skincare and makeup products, which is now our top-selling brand on site. As well as showcasing must-have beauty essentials from known and loved brands, we source and create the hard-to-find products you can't find anywhere else - in order to bring our customers the best, first. From graphic liners to jade rollers, we're the go-to destination for the next generation of beauty obsessives who look to us to seek, discover, and showcase the ultimate selection of products. Beauty is about community. From the most inspiring makeup artists to influencers across the hair, skincare, and makeup worlds, we create spaces for people to connect and share their beauty obsessions. We have over 12,000 products on site and new launches every week, so whatever your vibe, you'll find the products and the inspiration on BEAUTY BAY.See more
