Every time I face a delay with an order from this service, I feel compelled to leave a one-star review. It doesn't matter that it's the courier's fault; the company chooses to partner with a service that has a questionable reputation. The issues have only worsened as many reliable couriers have left due to poor pay, resulting in severe delays in my area. I placed an order with next-day delivery on Monday night, but it didn't arrive on Tuesday, and now tracking indicates further delays. I needed this package before my trip, and I'm worried it will be left unattended on my doorstep. Communication with the support team has become frustrating, with no easy way to reach a representative and only automated responses available. Their social media activity contrasts sharply with the lack of customer support. My purchasing frequency has drastically decreased due to these issues. Other companies provide better delivery options, and it's disheartening to see this one disregard the welfare of its couriers. I will think twice before ordering again unless absolutely necessary. I urge others to reconsider using services that partner with such couriers.
Claim your business profile now and gain access to all features and respond to customer reviews.
BEAUTY BAY's mantra is to share our beauty obsessions with the world. We started out in 1999 as a fragrance retailer before expanding into skincare and cosmetics, introducing some of the big names in beauty to the UK, and establishing ourselves as a key player in the industry. In 2018 we launched our own beauty brand, By BEAUTY BAY, a growing selection of high-quality, affordable, and cruelty-free skincare and makeup products, which is now our top-selling brand on site. As well as showcasing must-have beauty essentials from known and loved brands, we source and create the hard-to-find products you can't find anywhere else - in order to bring our customers the best, first. From graphic liners to jade rollers, we're the go-to destination for the next generation of beauty obsessives who look to us to seek, discover, and showcase the ultimate selection of products. Beauty is about community. From the most inspiring makeup artists to influencers across the hair, skincare, and makeup worlds, we create spaces for people to connect and share their beauty obsessions. We have over 12,000 products on site and new launches every week, so whatever your vibe, you'll find the products and the inspiration on BEAUTY BAY.See more
