My experience with the customer service has been incredibly disappointing, and I strongly recommend others reconsider before subscribing. I tried to update my shipping address right after starting my subscription. Unfortunately, the website was malfunctioning and wouldn’t let me change my address. After several attempts, I finally managed to update it later that morning. Given the urgency of the situation, I reached out to customer support immediately to explain what had happened and to ensure my box would be sent to the correct address. However, I received no response at all—no acknowledgment, no confirmation, and no assistance whatsoever. This level of service is unacceptable for a paid subscription. Address-related issues are basic and common, and ignoring customers after payment is taken reflects a serious lack of professionalism and accountability. A service that charges customers monthly should not have a faulty website and an unresponsive support team.
Claim your business profile now and gain access to all features and respond to customer reviews.
Allure is an American women's magazine focused on beauty, published monthly by Conde Nast in New York City.
