beautybrands.com

2
2 Based on 11 reviews

Beauty Brands Inc. is a salon and spa superstore developed and founded by the advertising company, Bernstein-Rein....

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JINNY
No Refund! No Communication! No Inventory!

They never sent me an email after purchase. I had to email customer service days after order was placed. Customer service advised me that half of my order was not even in stock, but that the rest would still be sent. Then after that more waiting, Order was in limbo for days, then randomly cancelled with no explanation, just an automated email saying it has been cancelled. Contacted Customer service and they said they do not know either, only some higher ups know but that I am not allowed to speak to them? Why? so the poor third world call center can take all the heat while the higher ups just take all the money? Customer service never responded about my refund after cancellation, I had to call my bank and get a charge back. This place makes me sick to think of, just another shady business that gets away with whatever it can, whenever it can.........

1
Date of experience: Feb 01, 2024

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