I purchased clip in extensions online in April 2021 and still have not received it 6 months later. It was supposed to be delivered to my home, as stated in the email confirmation within the week. I then received a message after a week passed saying my package was “ready for pick” up at the location. Confused and frustrated, I visited the location and spoke with a young Hispanic male who work there and he said that there weren’t package for me and that he was in charge of making sure they orders were filled. I showed him both emails , one showing that my order was originally supposed to be mailed to my home address and that Ivan received a second email saying that my package was available at the store. He wasn’t sure what happened and asked me to send him the emails and took down my information to give to the store owner who was not available at the time. I never received a call, text or email. I even showed him in my online bank account that the money was deducted from my account to ensure that the owner would not mistake me not getting my package for non-payment. I didn’t asked him if the extensions I was looking for or available at the store right now which they were and ask him can you give me the price that was listed online which was slightly lower then the in-store price. I was denied the request. I decided to repurchase the hair for the “instore” price due to time constraints. It is October 23 2021 and I was never called nor was my money ever refunded.
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