Visited beauty temple Castle Donnington several times and was a customer at Owl House previously today’s Japanese Head spa wasn’t great and I’ll not be returning. Firstly when I phoned to check the appt time I was told I wasn’t booked in despite me previously booking and paying a deposit. It appears the staff member booked it under a different name that person got an email and phoned the salon to say they’ve not booked anything so it was just cancelled. She added me back in for this morning. Therapist was clumsy and the head cover that was used during fell on me due to not being secured correctly The treatment was loud water was intermittent in temperature and not that relaxing, there’s splashback from the water that’s being applied to the hair and I wasn’t offered a towel to dry my neck, shoulders, face and upper body after. Didn’t feel comfortable also shampoo was going in my ears which isn’t pleasant not worth the price and blow dry after which I didn’t pay for luckily was awful.Not impressed. Will avoid in future.
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