After Beauty Temple being recommended to me I booked a first appointment on 12 June 2025 for a wash cut and blow dry and also explained that I would like my hair and make up done on 6 September 2025 for my son’s wedding. This was booked before my first appointment. Once my hair had been cut etc I made a further appointment, just for a further trim on 24 July 2025 in readiness for my styling etc for 6 September. On the morning of 24 July I received a call from Beauty Temple saying there’s was a problem with my appointment on 6 September as a bridal party was booking in on the same day and would it be possible to change my appointment time to 8.30 am on the morning of my son’s wedding. I had to say no for two reasons the first is that I have to take my grand-daughter to the bride’s house for her hair to be done then pick her up afterwards which has been worked in around my appointment time and secondly I am suffering with excessive sweating at the moment which if my hair and make up was to be done so early there would be nothing left of it by 2pm. I explained this to them and they said that all would be ok. On arriving for my appointment on that same day I walked into the salon to overhear 3/4 staff talking about me and the fact that I couldn’t accommodate the change. What was said before I do not know but I was under the distinct impression that they were not happy that I would not change my appointment time. They then realised I was actually sat waiting for my appointment. A few days after being reassured that all was good for my appointment, I received a voicemail from Beauty Temple telling me that they were cancelling my appointment completely. I returned the call and when I asked why when this had already been discussed and sorted I was given excuse after excuse but I know that it was because they had ‘a better offer’ with the bridal party. The person I spoke to then offered to come in on her day off (6 September) purposely to do my hair and make up. I declined. After all the messing me about they did, did they honestly think I would book again only to be potentially let down at the 11th hour. No way!!! I requested my deposit back to firstly be told that it is not salon policy to return deposits (???) they did finally agree to do this and proceeded to take a further amount of money OUT OF my account. This money finally returned to my bank account ONE WEEK LATER. Beauty Temple lost 3 clients that day and no doubt many more if this is the way they treat their customers. Disgusting.
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