My Daughter purchased the
THE ROYAL CLOUD
NINE
The ultimate indulgence, designed for those who seek pure relaxation. (Includes Face)
Includes:
• Warming eye mask for total tranquillity
• Scalp exfoliation, cleanse & conditioning ritual
• Halo jets & therapeutic scalp massage with ASMR
• Neck & shoulder massage for deep relaxation
• Foaming face cleanse
• Relaxing facial massage
• Soothing face mask
• Steam therapy with a deeply nourishing leave-in hair mask
• Rough hair dry with hair dryer
• A soothing herbal tea to finish
TREATMENT TIME 80 MINUTES /
£ 99
Book online for our Nottingham City with a voucher emailed for my birthday
beauty treatment package for my birthday which was In January but couldn’t get a booking until 16.02.26
I arrived at city salon early at 2.40 my appointment was at 3.15,
They had a lot of teens in for P Louise party I was told to sit behind the nail bar my coat wasn’t taken from me
I was asked to go upstairs for my treatment just after 3.15
Where I was taken to a tiny room that only fitted a massage bed in it
the room wasn’t warm and welcoming the young lady that was doing the treatment was pleasant was trying to get the scalp camera to work for about 10mins then gave up as there wasn’t any WiFi coverage said she would try again at the end??
Great start to my birthday treat I didn’t say anything
Treatment started water was cold so I said the water is not warm at all,
Having been asked to slip top off and to pull bra straps down the room was cold after my hair was washed and conditioned was told that was the end of the treatment ? Wasn’t given a head massage as such ??
She asked if I enjoyed it and I replied it wasn’t what I had expected as I thought I had a facial and shoulder and neck massage too ?
She said you have had the 40 minute Japanese head spa ?
To which I replied no that wasn’t the treatment I’ve booked I was
given voucher for royal cloud nine voucher for my birthday
Showed her my voucher and the screenshot of the treatment list that is
No longer on the website (luckily I screenshot it)
Which I sent to my daughter for her to book it.
She said she to go downstairs to reception when she returned she said my apologies it was all my fault I didn’t realise ?
Find that hard to believe as each treatment is different times and surly you would check your schedule so you know what’s in store for you ? I don’t believe the receptionist booked the correct treatment for me,
Anyway I didn’t say anything. She them did a facial while my head was wet and cold ,
She didn’t do neck or shoulder massage just creamed arms and did a 2 minute hand massage
Im not being rude about the young lady it wasn’t the treatment I’ve booked or what I was expecting what so ever was all too rushed and actually spoilt my birthday treat
When We went down for a hair dry after being freezing cold for the duration of the said treatment
I was offered a hot drink which I hugged as was so cold tbh the young lady was during my hair with rounded brush
To which another girl said to her it is supposed to be a rough dry ?
Felt sorry for the girl doing my hair she went bright red in the face I felt she was trying to recover my terrible experience and wrong treatment,
It wasn’t a very nice experience what’s so ever total disappointing birthday gift and will not be returning to beauty temple again
Before I left I went to the toilet before i left there was empty rolls on floor bin over flowing open no hand towels to dry your hands on
Toilet’s should be checked hourly not left in a state the salon appears to have gone downhill since I last came for a treatment
Lack of customer service
Lack of knowledge to what treatments clients have booked in for and lack friendliness to your own staff members.
I will not be recommending the salon
It wasn’t an experience I would want to think about again,
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