Bought Houbigant oud or. Bottle turned up but was empty. It’s very difficult to contact them using the online form. Tried 3 times to contact them attaching images before realising that you have to wait for them to reply before attaching. I kept all the packaging and sent photos and videos which they made me send several times. Sent an email as requested on the 19th and will wait a few more days before escalating with PayPal. They claim they don’t drop ship but the bottle was clearly decanted and sold to me. Only bought from them because John Lewis and bloom in Covent Garden had none in stock. Feels like a scam. Will absolutely never buy from these crooks again.
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