On Dec 3rd, I ordered $120 worth of clothing during a sale. Initially, I received an automated email indicating a delay, which I accepted. Four days later, I received another email. Assuming it was a typical sale delay, I waited until Jan 3rd to reach out, seeking a rough estimated arrival time, but received no response. I followed up again on Jan 19th and got a vague, unhelpful reply that didn't address my concerns. After three additional follow-ups without any further replies, it's now Jan 22, and I'm still left without an estimated arrival time or my items. I now have to initiate a case through a payment service, which has also gone unanswered. This has been the worst customer service experience I've encountered, despite my patience.
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