I recently purchased a pair of leggings from AYBL and was extremely disappointed to find they arrived with significant pilling and pulled stitching along the waist seam. They were brand new and had never been worn this was their condition straight out of the packaging.
The visible defects clearly indicate a fault in the product, not a fault on me. I contacted customer service and provided photos as evidence. However, I was told the issue was due to purchasing the wrong size and that this is “normal” when leggings are too large. This is simply untrue. I carefully followed the size guide on their website when placing my order, and the size matched my measurements exactly. The issue is poor quality and faulty stitching not sizing.
When I requested a return due to the item being defective upon arrival, I was informed I would need to pay $24 in return postage. Given that the product arrived faulty and unused, this felt completely unreasonable.
To make matters worse, the customer service responses appeared scripted or automated, as my concerns were repeatedly dismissed and not properly addressed.
Overall, I’m extremely disappointed with both the product quality and the handling of this issue. Don’t buy these leggings.
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