I paid for a mobile top-up, the money was deducted from my account, but the code never appeared on the page or in my email. This has happened several times this year, but they usually resend the code fairly quickly. This time, however, it has been 24 hours with no response or code received since my initial complaint. It's a very frustrating experience. Definitely not a reliable service when you need it most! Please address this issue as it has been ongoing for many customers.
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