Review Time
I purchased V bucks for my nephew for Christmas, and while the funds were deducted from my account, I received nothing from the service. I reached out to customer support but got no response. It's been very stressful, especially with the holiday approaching.
I paid for a mobile top-up, and while the money was deducted from my account, the code never appeared on the page or in my email. This has happened several times this year, but usually, the code is resent fairly quickly. However, it's been 24 hours since I submitted my complaint, and I still haven't received a response or the code. This has been a very frustrating experience. This service is definitely not reliable when you need it the most! Please address this issue as it seems to affect many customers.
I paid for a mobile top-up, the money was deducted from my account, but the code never appeared on the page or in my email. This has happened several times this year, but they usually resend the code fairly quickly. This time, however, it has been 24 hours with no response or code received since my initial complaint. It's a very frustrating experience. Definitely not a reliable service when you need it most! Please address this issue as it has been ongoing for many customers.
I live in Northern Ireland and purchased a gaming voucher for my nephew in Dublin last Friday. It’s now Wednesday, and I still haven’t received the voucher. I had to buy one from another store instead. When I contacted customer service for a refund, I was told that I used the wrong site since I’m from the UK, so they can’t refund my bank. They are refusing to return my money to my card. It feels illegal to take money without providing a service or issuing refunds, and it seems like a scam. Customer service is terrible; this has caused significant distress leading up to Christmas, and I’ve lost €60, which is a lot for me.
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