I paid for a mobile top-up, and while the money was deducted from my account, the code never appeared on the page or in my email. This has happened several times this year, but usually, the code is resent fairly quickly. However, it's been 24 hours since I submitted my complaint, and I still haven't received a response or the code. This has been a very frustrating experience. This service is definitely not reliable when you need it the most! Please address this issue as it seems to affect many customers.
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