I have been with BECU since 2009. Unfortunately, because of several unfortunate life events, I had a chapter 13 Bankruptcy during that time. Still, I never bounced a check. During the Bankruptcy, my car broke down. I had to beg, write letters and get my trustee to write letters and finally got them to agree to a car loan. This was 3 years ago. The car was a problem. First the engine broke down causing me to make a $3500 repair. After that was fixed, the transmission went out. The master mechanic said not to put more money into the car. It was a bad year for this car. I drove the car a total of 12 months. Still I never missed a payment! Even though It was not drivable I still had to make car payments and insurance payments.My Bancruptcy was discharged 6 months ago. All house payments are made on time and my credit score is 734. My payment history is excellent. I went into BECU to see if they could convert my loan from a car loan to a personal loan. I could at least sell the car for scrape and stop insurance payments. They denied me! People Helping People? What?I will follow this up with a letter to the President. I am shocked and disappointed! Amended: I want to Add that I received the most condescending reply from BECU. See below⬇️Update, 11/10: after posting my complaint on trustpilot, I received a call from a BECU rep. They Finally allowed me to change the car loan to a personal loan. The person who called me was very nice and apologetic.i believe that there are some nice people working there, but the management and rigid policies suck!!!I will not change my rating and would never recommend this credit union to anyone! Thank you for reading my story. NOTE: If you have been mistreated by a big company, keep telling your story until someone listens!
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