becu.org

David B's review on Sept 2 is very…

David B's review on Sept 2 is very typical, not just with BECU but others. It mirrors my own experience and that years later, large stable deposits and income, yet they will not loan $5 because of a fully automated underwriting system they outsourced years ago heavily reliant on bad quality third party data and ratings they blindly follow. No human at BECU even looks at it. Their underwriting consists of a zombie data match algorithm. And accounts randomly freezing up for the same reason.Some insider knowledge here.....They use back end software by a listed company, Jack Henry, that is a pile of steaming horse pucky built up over 30 plus years. They also outsource functions like address "verification" on the assumption they know more than the actual customer.The marketing of (INSERT NAME) credit union may change, but all are just pretty labels for third party software the would cease to exist without. They are captive. And that translates to you.There is also a culture, starting at the top, of massively automated broken bots/AI/ external providers and fetish for form and process over substance. Like other credit unions, BECU is an empty shell, a cardboard cutout with absentee, tame, cocker spaniel directors and and over paid and under performing CEO. This is maintained by rigged elections.They survive because they are tax free, enabling any surplus to subsidize their inefficiency and provide cushy jobs for lazy, absentee senior management.This is what you are facing. They not only don't care but are oblivious. BECU is run by a bunch of insiders running the place into the ground, high staff turnover and the usual mysterious, unaccoutable back end office randomly doing stuff.Advice: choose one of the European banks like Revoult, WISE and otherwise be prepared to fire them and switch banks regularly. They depend on inertia, BECU especially, exploiting misplaced customer loyalty. They also traffic your data data for fun and profit.This post will generate an auto bot trying to trivialize the widespread management failure into an itty bitty issue they want to take out of public view to control the narrative. They use the same tactics at annual general meetings with carefully scripted Q&A and self promotion much like a Q and A with the great "leader" of North Korea.It's true that they used to be a very good company, but that's 20-30 years ago. Thesedays they are an empty husk grab bag of third party IT run by rent seeking "management" out to improve their personal gains as the organization burns to the ground.Let's see if the real people running the show address the substance above on this board and refute the specifics about their back end IT outsourcing. No ? Now why is that ?See vacuous, empty cut 'n paste auto generated drivel below. Says it all.....

Date of experience: Sep 06, 2025