Think carefully before placing an order with this service! Make sure to read and understand their return policy! I ordered 9 items, including curtain panels and a valance. While the items arrived on time, it was clear upon opening that they were much thicker than expected. Consequently, we needed to return part of the order (3 out of 9 items). The return process required us to enter the valance separately from the curtains. For the valance, they wanted to charge $20.80 for the return label, even though the purchase price was only $20.39. Then, for each of the two curtain panels, they wanted to charge another $20.80 each, despite the purchase price being $26.72 each. They also insisted that the items be shipped in two separate boxes, leading to two return shipping labels and two label fees. After waiting 45 minutes on the phone to reach a customer service representative, it took another hour with multiple hold times and small reductions in label fees offered by the representative. During the long waits, I called USPS and found I could ship everything in one box to the same location for $16, but the representative insisted they had to be shipped in two separate boxes since they were originally sent that way. At this point, I asked to speak with a supervisor, which required another long wait. In the end, I had no choice but to accept their return terms of separate boxes at $14.56 each. I will NEVER engage with this service again and strongly advise others to reconsider as well.
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