If I could rate this service with zero stars, I would. I purchased a bedside table, and one of the components arrived damaged. That was just the start of my troubles. I contacted them right away and waited over two days for any response, but nothing came. After sending a follow-up email, I finally received a reply asking for the part number, which, incredibly, isn't even mentioned in the manual provided. I responded with several photos clearly showing the broken piece that needs to be replaced. After that? Silence again. No reply whatsoever. I attempted to call them multiple times, bearing in mind their very limited hours. No one answered. I stayed on hold for 10 minutes twice, only for the calls to be disconnected. Since getting assistance was impossible, I filled out their online refund request — and to make matters worse, I have to pay to return the item, even though it arrived damaged. I submitted the form two days ago and, unsurprisingly, have heard nothing back. I followed up via email as well. Still no response. I've essentially thrown my money away on this dreadful service. The customer support is nonexistent and utterly unacceptable. A business that treats customers this way really shouldn't be allowed to operate. Do yourself a favor and steer clear of this service unless you want to deal with stress, wasted time, and a massive headache.
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Ruime keuze aan Boxsprings, Matrassen & meer ✔️ Uit voorraad leverbaar ✔️ Extra grote maten ✔️ Briljante aanbiedingen ✔️
