My package has been lost, and despite my multiple attempts to reach out for assistance, I have received absolutely no response. This level of negligence and disregard for a paying customer is completely unacceptable.
I have been waiting for a resolution for an unreasonable amount of time, and the continued silence from your team is not only unprofessional but also a serious failure in customer service. I expect a business to take responsibility when issues arise — not ignore them.
I demand an immediate response and a clear explanation of what has happened to my order, along with a prompt resolution — whether that is a replacement or a full refund.
If I do not hear back within 48 hours, I will have no choice but to escalate this matter by filing a dispute with my payment provider and leaving a formal complaint on relevant consumer review platforms.
I expect better.
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We sell award winning bedding that is above the quality found in highstreet UK bedding stores and sell them at extremely competitive prices.
