Do not recommend going to BCS if you want a car longer than a few months. I bought my car in September 2023 and I did have a very good experience when buying it but that did not last for long. October/ November 2023, an engine oil pressure fault message came up and to stop the engine. I called BCS and they informed me I have to go through the warranty, in which they informed me I can go to any garage to get the problem sorted and then the garage I take it too submits the claim. I did this but my local, very trustworthy garage (me and my family have been going to for years) said that it seems to be a problem that needs to be monitored to get a full diagnostic. I informed the warranty of this and they said as the claim was made within the 3 months warranty, it was still valid even if the repairs are made outside the warranty period. A few weeks later, the message kept coming up, more consistent this time and consuming a lot of oil. I took it back to my local garage and they said it was an major engine fault so I took it back to BCS. This is where it went even more downhill. The customer service I experienced was disgusting throughout. They took my car for the garage next door to look at and work on (Bedfordshire Car Repairs). Both places originally told me the warranty team gave them 2 weeks to fix it. Of course those 2 weeks came around and nothing had even been started yet and no more updates given to me. On a handful of occasions, I was told dates that my car would be ready and dates that they would get in contact with me but this never happened. I would have to chase them up the next day. Quickly, they must have recognised my number as they would stop answering my calls, so I used my family member’s phones to which they answered straight away. The communication between the garage and the sales team was non existent, I was getting told one thing by the sales team but getting ignored by the garage, to then find out at the end of all this that everything I was told, by the sales team, was not always true. After the garage having my car for 7 weeks, spending endless amounts of money on other transport, endless amounts of time wasting on chasing these people for answers and missing out on work due to not being able to get there, I finally got my car back. Only one week later, whilst driving on the M1, another engine message comes up and had to stop immediately. This said that there was an engine temperature fault, the engine coolant was empty so I filled this up. Once it was all cooled down, I drove off to not even 15 minutes later, the message comes up again and the coolant is empty again. Me and my mum were on the way to a show, that was meant to be her birthday present. We missed out on this as we had to wait for recovery to take us home. So not only was the communication and service appalling, but to have apparently rebuilt the engine for 7 weeks, to only a week later, it be the problem again. I am highly disappointed and disgusted with all this and did not even get an apology for all the lies and inconvenience this caused after the initial 7 weeks. Out of the 5 months I have had this car, I have only actually used it for 3. I also asked to speak with the manager which I was told he doesn’t ever come in and i was told I could not have details to get into contact with him. I seriously hope that both places, Bedfordshire Car Sales and Bedfordshire Car Repairs, are further looked into and get a manager that actually cares about their business and the way customers are dealt with.
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Bedfordshire Car Sales is the number 1 place for Reliable and Quality used Cars in Leighton Buzzard
