I received my BedJet on Monday and hooked it up, but unfortunately the heater unit wasn’t functioning. I waited until the next day to write their customer support, and never have I had better results than in a couple of emails with Tim McCarthy, their Director of Customer Experience. Today is Friday, I received my replacement BedJet, and it works perfectly. All I had to do was grab the serial number for the first unit and the replacement was shipped priority. How refreshing to not have to worry about technical or shipping details… Tim took care of us, and if every company had this kind of customer appreciation, we’d be living in a much nicer world.
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At its core, BedJet is a sleep technology company dedicated to revolutionizing the bedroom comfort experience through bleeding-edge engineering, advanced technology, and proven medical science. Founded by former NASA engineer Mark Aramli, our innovative climate-controlled systems have quickly become the number one customer-rated product for heating and cooling beds, redefining sleep quality by enhancing overall sleep comfort and improving the lives of sleepers through better, more restful sleep. With over 300,000 units to more than 40 countries and an impressive record of over 6,000 five-star reviews, BedJet has firmly established itself as a trusted leader in sleep technology.See more
