Review Time
I received my BedJet on Monday and hooked it up, but unfortunately the heater unit wasn’t functioning. I waited until the next day to write their customer support, and never have I had better results than in a couple of emails with Tim McCarthy, their Director of Customer Experience. Today is Friday, I received my replacement BedJet, and it works perfectly. All I had to do was grab the serial number for the first unit and the replacement was shipped priority. How refreshing to not have to worry about technical or shipping details… Tim took care of us, and if every company had this kind of customer appreciation, we’d be living in a much nicer world.
After my cancer diagnosis, I purchased a Bedjet and it has truly been a game changer. I tend to feel cold often and having the heated airflow in my bed age night has made a remarkable difference in my comfort and sleep. The product stopped working about two years after purchase. We reached out to customer service and they promptly sent us a new one after troubleshooting the one that wasn’t working. Customer service was very prompt and professional, and we received the new product within three days. Great customer service!!
I've had a Bedjet for nearly 10 years. I just purchased my third sheet. Up until I bought the new and improved third sheet, I loved my Bedjet. Now, with the new sheet, I'm waking up all night tossing and turning because I'm super hot. I no longer feel the air moving under the sheet. My feet are no longer getting cold. Nothing has changed except for the sheet. I just called customer service asking if the design had changed. I was told no. They said that the material (thread count) is the only thing that has changed. I explained my current experience with the product- TERRIBLE/not sleeping because I'm hot/tossing and turning all night, and they said- "Sorry- don't know what to tell you." I said, "if the design has not changed, could it be that I have a defective sheet?" I was told that it was not possible for me to have a defective sheet. (Not sure how any manufacturer could claim that they have zero defects, but this man did.)Something has most definitely changed. If this is the new Bedjet (sheet is the main issue for me), DO NOT BUY! You will not be happy.
Edit* After posting my review, BedJet reached out and resolved the issue. They refunded my $220 shipping fee, and after investigating, they confirmed that the shop I ordered through did not properly state the customs/import tax the way it is disclosed on their own website.I appreciate that they took the time to look into this and make it right. While I still think international buyers should always double-check for potential customs fees, I’m satisfied with the outcome and happy with the way BedJet handled it once I raised the concern.I’m furious with how my BedJet order has been handled. I already paid $220 in shipping, only to be blindsided with an additional $300+ “import tax” bill from DHL before I could even receive the product. That’s over $500 in hidden costs tacked on after the fact.At no point during checkout or confirmation was this disclosed. That’s not just poor communication — it’s misleading. If your company knows international customers will get hammered with these fees, you have a responsibility to state that clearly upfront. Instead, I feel tricked into a bait-and-switch.Let me be very clear: this is unacceptable. You either reimburse me for these unexpected costs, or I will take further action. That means filing a chargeback with my bank, lodging a complaint with consumer protection authorities, and making sure other potential buyers know exactly what kind of shady practices they’re walking into.I trusted your company’s claims about valuing customer experience — right now, it looks like the exact opposite. Fix this immediately.I expect a response with a concrete solution, not excuses.
We've had our Bedjet for a year now. The company were very responsive to my questions before purchase and we found it easy to set-up. The cloud sheet is high quality and the Bedjet has worked great and really helped my son to sleep better. I am happy to recommend this product and company.
I have been dealing with horrible night sweats for over 6 months now. I decided to splurge and purchase a BadJet single sleeper unit. It IS life-changing!!! I am sleeping much better!!! And when I wake up, I am not in a puddle of sweat! TMI, I know, but I just need to let the middle aged ladies out there know how fantastic this machine is!!! And it is not cheap, BUT, I would pay for this thing over and over again to help with these “changes” all women go through eventually! Plus, their customer service is A+ too!
This company surpassed expectations on customer service. I have been using BedJet for 2 years and the remote came apart. I contacted them via email and got a response within the hour! And acknowledgement of the product warranty and the remote was covered. BedJet shipped a replacement remote out the same day and provided email instructions to sync the new remote to the unit. Happy customer that is happy to support this business.
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At its core, BedJet is a sleep technology company dedicated to revolutionizing the bedroom comfort experience through bleeding-edge engineering, advanced technology, and proven medical science. Founded by former NASA engineer Mark Aramli, our innovative climate-controlled systems have quickly become the number one customer-rated product for heating and cooling beds, redefining sleep quality by enhancing overall sleep comfort and improving the lives of sleepers through better, more restful sleep. With over 300,000 units to more than 40 countries and an impressive record of over 6,000 five-star reviews, BedJet has firmly established itself as a trusted leader in sleep technology.See more
