I ordered a bed divan and mattress November 25th 2025, impressed by quick delivery but that was it from then on it was a total disaster, mattress arrived with bolts missing, mattress damp and not fit for purpose. Complained after 14 days after emails not replied to. mattress started sagging/dipping.
Phoned and spoke to Kevin and asked for a refund as mattress was faulty. I was very upset, he then tried and managed to coherse me into excepting another mattress and small refund. I was very upset and unhappy with decision so i got in touch with citizens advice, they of course told me i had a right to a full refund.
So basically after a few more phone calls they agreed to fully refund the mattress and i would get my payment 3-5 working days after they received the mattress back.
I finally received my refund on the 21st January due to the delivery firm cancelling pick up of the mattress twice.
Claim your business profile now and gain access to all features and respond to customer reviews.
We offer a wide range of Mattresses, Leather beds, Fabric Beds, Divan beds, Metal beds, Kids beds, Bunk beds, Wooden beds, and Rattan Garden Furniture. We also offer a FAST & FREE UK mainland delivery with NEXT DAY or day of choice delivery service (subject to availability).
