I ordered a bed divan and mattress November 25th 2025, impressed by quick delivery but that was it from then on it was a total disaster, mattress arrived with bolts missing, mattress damp and not fit for purpose. Complained after 14 days after emails not replied to. mattress started sagging/dipping.
Phoned and spoke to Kevin and asked for a refund as mattress was faulty. I was very upset, he then tried and managed to coherse me into excepting another mattress and small refund. I was very upset and unhappy with decision so i got in touch with citizens advice, they of course told me i had a right to a full refund.
So basically after a few more phone calls they agreed to fully refund the mattress and i would get my payment 3-5 working days after they received the mattress back.
I finally received my refund on the 21st January due to the delivery firm cancelling pick up of the mattress twice.
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We offer a wide range of Mattresses, Leather beds, Fabric Beds, Divan beds, Metal beds, Kids beds, Bunk beds, Wooden beds, and Rattan Garden Furniture. We also offer a FAST & FREE UK mainland delivery with NEXT DAY or day of choice delivery service (subject to availability).