I purchased $1000 worth of linen at the boxing day sale. When my order arrived, more then half of it was missing. It took me a week of emailing, calling, sending measurements of the box i received to prove that my whole order wouldn't of even fit in the box i received. I told them i had a larger size bed arriving that week so needed my sheets (By that point i had purchased them 3 weeks ago)
i was told my order would be packed in the coming days.. so once they realized they had messed up a $1000 order they made no effort to priorities packing the order and didn't even express post it to me. To top it off when it all finally arrived my doona is far lighter then my sheets and pillow cases which makes it look old and faded. Disappointed in there lack of urgency to resolve my issue after i dropped a massive amount of money. I wouldn't recommend trusting them with your funds there are other great companies that sell better quality linen and have better customer service. Even Adairs is better.
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