AVOID. I would not recommend Bed zone to any friends or family members. I ordered an Ottoman style bed. Although, the bed was delivered on the scheduled date, it arrived with the wrong size board base so I contacted them regarding this as I paid an extra £60 for it. I raised this concern on the 11th April 2025 and it has still not been resolved. They arranged a date to collect and replace the board base with the correct size but no one showed up. I initially emailed them but was told to message them on WhatsApp. I messaged them to see if anyone was coming and they rearranged this date but no one showed up again. I then asked if I could have a £60 refund for this as they have had ample opportunity to replace the board base but did not show up. They responded that a manager would contact me. The manager never phoned. I have called them and was told I would get the refund in 3-5 working days. When I did not receive the refund I contacted them again but the calls would not go through so I called on a different number. I was told that the refund had definitely been sent and to wait a few more days for it to arrive. After not receiving a refund again, I messaged them on WhatsApp and they said they would back log the refund to see if it had been sent and they told me that they could not find it so they will resend it. After 3-5 working days, I had still not received it for a second time. So again I messaged them and was told I would be contacted by a manger who once again never phoned. I have been told the refund has been sent several times and it has never arrived, I have asked them to check the bank details but they have failed to confirm them with me. I have continuously been told I would be contacted by a manger but they never phone. I have asked them for their complaints procedure but they never responded. The bed itself is poor quality and the bars have bent on 1 side after having the bed for less than a month. Please don’t waste your money or time and get your bed from somewhere else. This issue has still not been resolved and I was hoping it would not go this far so my only option is to leave a review and prevent this from happening to anyone else.
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