Ordered a brake hose for a customer build, which had taken a little time to be sent out. It’s a little over two weeks - the timing is not particularly any persons fault, Covid has slowed everything up, and we understand that. After calling last week, the agent explained that the parts are delayed in the manufacturing process - fair enough - and to call again on Friday if it hadn’t yet arrived. We waited the weekend, and chose to call today. The agent told us it would be out in “a couple of days.” When we explained that the customer is giving us a hard time, and so would it be possible to have something in writing to that effect, he replied that everyone’s having a hard time. Okay, not a response I would have given, but I can imagine it’s not easy on his side. Instead of offering something in writing, he offered to push to have it out by tomorrow afternoon. It was when I dared to tell him that I would phone again tomorrow, to double check it he part had been sent out, the agent responded with a curt “call after 5pm, if you keep calling us, it’s going to take longer.” A little rattled by his rudeness, I explained how I was not going to “keep calling” but will instead be calling after 5 as instructed. I also put to him, very politely and calmly, that although everyone is having problems, there is in fact a responsibility on them to get the part to us, and keep us updated, they have our money after all. He replied that “if I’m going to be rude like that....” and then hung up the phone. I came on trust pilot immediately, only to see appalling reviews - which I wish we’d seen sooner! I will be calling him again tomorrow, after 5pm, and if it hasn’t yet been sent out, may have to take further action with my bank, etc. I’m only hoping that the owners of this company know how his representatives are running his business into bankruptcy with how the public see BeedSpeed.100% recommend AVOIDING.
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With over 35 years of experience and 15,000 scooter parts in stock, Beedspeed is the place to shop for all of your scooter spares, repairs and upgrades.
