I’ve submitted a generous 2 owing only to a very helpful young lady who did her best to resolve an initial issue that I had in summer 20 whereby Beedspeed had provided me both incorrect and poor quality parts. At the time it was impossible reach anyone on the phone, there were no return calls and email responses were very slow. Lockdown and subsequent staffing levels considered, they could and should have provided better service to paying customers. I’ve had a cause to call them more recently a couple of times concerning the same parts I’d purchased last summer, only to be dismissively told that the parts are several months old inferring there is no recourse, despite my query being more around how I could test the part and repair it myself. During a more recent call concerning the same parts I was met by a defensive, argumentative individual, very likely the same person as previous, who again seemed to gain enjoyment from telling me ‘the purchase was a year ago’ (splitting hairs it’s 9/10 months) and generally being unhelpful, again to me his statement inferred there was no recourse. The reason for my call was to identify if the branded parts ordered were what I had actually received. My order last year was placed over the phone, my email address was provided but no confirmation was issued to me as they had advised on the call. I’m certain that I wanted specific branded parts as I had researched all options and had committed to invest in the better option. But having bought the same parts again from another vendor it sees to that I was sent lower quality and priced parts than ordered, it’s also possible that there was a misunderstanding with the phone order - which would be fine, mistakes happen and I’d live with it, either way the customer service received today is amongst the worst I’ve ever encountered. Fortunately there are far more professions and reliable vendors around, I’d advise anyone thinking of purchasing items from Beedspeed to do so without high expectations and to consider alternative businesses before investing your hard earned cash.
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With over 35 years of experience and 15,000 scooter parts in stock, Beedspeed is the place to shop for all of your scooter spares, repairs and upgrades.
