Ordered a part for a scooter. It was delivered promptly, but it turned out to be the wrong part - not what I ordered, or as described on the invoice. I phoned to get it replaced. Initially told to send an e-mail and it would be sorted out. Heard nothing, so called again a few days later. This time, Dan said I had been told to fill out the online returns form. I pointed out he hadn't said this, just said to send an e-mail. He got grumpy. He later phoned back to tell my OH that "the manufacturer sent the wrong part to us, and I will get it replaced as soon as I can" Fine, if he stopped there and hadn't then tried to complain I was rude to him (Spoiler: I wasn't, although I was firm, and did have the cheek to correct him when he was in the wrong). I filled out the online form. We waited. Heard nothing for a week - scooter engine lying open, so not ideal. OH sourced the part elsewhere (VE Ltd - fab service, highly recommended!). I contacted Beedspeed to request a refund. It took nearly a month, and some heavy duty nagging. Dan threw another strop every time he was challenged. I sent the part back Royal Mail Special Delivery. Unfortunately, they later told be they don't actually deliver to Beedspeed, so had to wait for Dan to collect the parcel. It took him more than a week, and lots of reminders. However, there is a happy ending - I finally received a refund, and the part supplied so promptly and professionally by VE Ltd (branded,and in the box provided by the manufacturer, not just in a wee polythene bag) did the job just fine. So we know where to order next time.For the record, even if the manufacturer did send the wrong part, Beedspeed's checking procedures failed to pick that up before they sold it on. And their customer service skills are seriously lacking. Most companies would apologise for the error and fix it as soon as possible. That isn't Dan's style. We won't be making another purchase from Beedspeed.
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With over 35 years of experience and 15,000 scooter parts in stock, Beedspeed is the place to shop for all of your scooter spares, repairs and upgrades.
