They promote a custom website and user-friendly website builder as part of the free plan, which seems like a logical starting point before deciding whether to invest $500 per year for the first paid tier. The website builder is extremely poor, to say the least. I was experimenting with it to understand its functionality and added a section to the homepage to see how it appeared. However, when I tried to remove that section, it was impossible. I could remove everything else on the page without issue, which is just laughable. Additionally, creating a support ticket on a free plan isn't an option, leaving you to converse with an AI bot that repeatedly refers you to the same knowledge base, forcing you to search for how to delete a section on your webpage—something that should be a fundamental feature. I was genuinely excited about this platform and eager to get started. While some technical issues are expected, encountering such a basic problem is unacceptable. As a customer, it raises the question: "Will it be this much of a hassle once I upgrade? Is this a feature reserved for paying users?" Overall, it's utterly disappointing and pathetic.
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