I subscribed to beehiiv's Scale plan at $169/month. Without any warning, explanation, or prior notice, my account was deactivated — yet beehiiv continued charging me $169 every month regardless.
When I tried to cancel the subscription, I discovered there is no cancellation button anywhere in the account settings. The option simply does not exist. I am being charged for a service I cannot access and cannot cancel.
Their support was completely unhelpful and provided no resolution. This is a deliberate dark pattern — they deactivate your account while keeping the billing running, and make cancellation impossible by design.
As an EU customer, this violates:
EU Directive 2011/83/EU — the right to cancel digital subscriptions
EU Directive 2005/29/EC — hiding a cancel button is an illegal unfair commercial practice
Basic consumer rights — charging for a deactivated, inaccessible account is fraud
I have been forced to file a PayPal dispute, report them to Stripe as a fraudulent merchant, and escalate to EU consumer protection authorities just to stop being charged.
This is not a platform — it is a billing trap. They take your money, deactivate your account, and make it impossible to leave. Zero stars if I could.
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