I bought a hoodie as a Christmas gift on November 24th. The recipient found it didn't fit at all, being too short in the body. I emailed for a refund, intending to order a replacement, but I was told I was outside the 14-day period and would not receive a refund. It feels unfair to be penalized for planning ahead for Christmas. The item is still new and tagged. I'm very disappointed with this level of service and won't shop here again.
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