Ordered through the company's Australian website. The product itself is decent, but the customer service is terrible. My initial contact was met with a generic response, despite reaching out about an app issue. After minimal use, the device failed and wouldn't turn on. I returned it, expecting them to assess the situation, but they processed a refund without confirming my information and sent it back to a card I had cancelled months ago. They now insist the refund has been issued and it's not their concern. I expect compensation for the cost of the device, and regardless of their response, I won't be dealing with them again.
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